Terms and conditions

The terms, in plain English first

Effective date: 12 September 2026. The full terms are below the summary - same rules, just the whole wording.

• Over-18s only, everywhere in the building.
• Free cancellation with a full refund up to 24 hours before your session. You can move it yourself up to 2 hours before.
• Your room waits with a 10-minute buffer. After that we will try to help, but the slot may be treated as a no-show.
• Pay online when you book, or by card in the room. Memberships bill monthly and cancel any time.
• Our promise: cleaned before every session, and your sauna reaches at least 55°C - or we make it right.

1. Who we are and what we offer

These terms are between you and Calma Quick Spa Ltd, trading as Cappa, 4 Charles House, Charles Street, Worcester, WR1 2AQ. We offer infrared sauna sessions (in rooms with or without a shower) and massage machine sessions. All services are for over-18s only.

2. Bookings

You can book online, by phone, by email, or by walking in when a room is free. Your confirmation arrives by text. Making a booking means you accept these terms.

3. Changes and cancellations

• 24 hours or more before your session: cancel free, with a full refund.
• Up to 2 hours before: you can move it yourself on the manage page, as many times as you need.
• Inside 2 hours: there is no automatic refund, but call or text us and we will try to rearrange - it is at our discretion and we always try.
• No show and no contact: no refund, because the room was held for you and pre-heated.

4. Running late

Your room waits for you with a 10-minute buffer. Up to 10 minutes late, your session proceeds as normal. More than 10 minutes late, the booking is treated as a no-show with no refund - but call or text us first, because we will always do our best to rearrange where we can.

5. Payment

Online bookings are paid at the time of booking through our secure payment partner SumUp. In the room we are card only. Payment is taken before the session begins. Membership is £69.99 per month, billed by Stripe, and you can cancel at any time - cancellation takes effect at the end of the period you have paid for.

6. Our service promise

We guarantee that:

• All equipment is cleaned before each session.
• All towels are clean and changed between sessions.
• Equipment is in proper working order.
• Your sauna reaches a minimum of 50°C during your session.

If any of these are not met, we may offer a free repeat session or a full refund, depending on the circumstances.

7. Your responsibilities

• Do not consume alcohol before using the sauna.
• Do not bring electronics into the sauna.
• Do not touch the black heating panels inside the cubicle.
• Tell staff straight away if you feel unwell, dizzy or light-headed.
• Do not damage equipment beyond normal use.
• Treat staff and other clients with respect.

We reserve the right to refuse or end a session if you are intoxicated, disruptive or abusive, if you are not following health and safety guidance, or if we believe a session would be unsafe for you.

8. Health and safety

Please check with your doctor before booking if you are pregnant or have a heart condition, high or low blood pressure, diabetes, a respiratory condition, open wounds or a skin condition. Because of overheating risk we do not take bookings from anyone under 18 or from pregnant women.

9. Belongings and liability

We are not liable for lost, damaged or stolen personal items on the premises - bring valuables at your own risk. We are liable for injury or harm caused by our negligence, and we are not liable if injury results from a failure to follow rules or instructions. Dissatisfaction without a service failure does not entitle you to a refund. Nothing in these terms limits or excludes any liability that cannot be limited or excluded under English law.

10. Law and changes

These terms are governed by the laws of England, and any disputes fall under the exclusive jurisdiction of the courts of England. We may update these terms at any time; changes are posted on this page, and continuing to use our services means you accept the updated terms.